How to plan, structure and write documentation and digital content that actually works online, not just content that happens to sit on a website. Covers topic-based writing, linking strategy, and the standards (including XML and DITA) that keep large documentation sets consistent, drawn from real tekom and TCLoc training.
Every time I ask someone new to a documentation team to list the types of online documentation they’ve worked with, I get two answers. “Help pages.” Maybe “a wiki.” That’s it. I get why. Most writers spend their whole career building one type, so from where they sit, “online documentation” and “help pages” look like
Types of Online Documentation: Six Categories You Already Use Read More »
Every time I tell someone I write documentation, or any content published online, for a living, I get the same reaction. They picture a PDF that someone uploaded to a website. Click a link, download a file, read it top to bottom, done. I keep running into that assumption, and it’s wrong. Online documentation isn’t
What Is Online Documentation? (And Why Most People Still Get It Wrong) Read More »
